Covid-19 requirements
WELCOME BACK!

2020 – 2021 MIAMI HURRICANES
GAMEDAY A-Z GUIDE FOR THE

At the Watsco Center, the health and safety of our guests, staff, partners, and athletes are our top priority. We are continuing to monitor COVID-19 updates from the Center Disease Control (CDC), THE Florida Department of Health, and the World Health Organization (WHO) and collaborating with Miami Dade County, the City of Coral Gables, the Atlantic Coast Conference, the University of Miami’s Athletic Department and UHealth to safety welcome guests back to the Watsco Center.
2020 – 2021 FAN GUIDE INFORMATION
Capacity & Arena Enhancements
- The Watsco Center will be reducing our capacity to 15% to allow proper physical distancing in the seating areas and reduce congestion throughout the building.
- For your safety, seats will be blocked off to ensure proper physical distancing between guests
- Additional and enhanced safety signage and wayfinding markers will be visible throughout the Watsco Center. Please adhere to all rules and regulations.
- Additional hand sanitizer stations will be available throughout the Watsco Center. We encourage all guests to wash their hands and use our hand sanitizer often
- The Watsco Center features touchless faucets, soap dispensers, paper towels dispensers, and hand sanitizer dispensers
- Upgrades to HVAC System including increased natural ventilation, increase of outdoor air and upgraded air filters.

ARRIVAL INFORMATION
- Doors opening 1 hour prior to tip-off
- The Watsco Center has clear bag policy to increase existing security measures and expedite entry into the Watsco Center. All clear bags must be 12” x 6” x 12” or smaller. Small clutch purses are permitted with or without a handle or strap. These bags may not exceed 5.5” x 8.5” and can be carried separately or inside an appropriate clear bag
- To reduce contact with event staff, guests may keep items (phones, keys, and wallets) in their pockets as they enter security mags.
- All guests will be required to take a contactless temperature screening. Guests showing temperatures above 100.4 degrees Fahrenheit will not be allowed to enter the Watsco Center.
- Outside food and beverages are prohibited in the Watsco Center. If you have dietary needs, please contact guest services at 305-284-8244 to make arrangements before your arrival.
- Elevators will be restricted to one party or 4 individuals. We encourage guests to use our stairwells, if possible.


FACIAL COVERING REQUIREMENTS
- All guests over the age of 2 years old will be required to wear a facial covering while on the campus of the University of Miami and inside the Watsco Center. All guests will be required to provide their own facial coverings.
- Guests will be required to keep their facial covering on throughout their stay on campus, unless they are actively eating or drinking. Guests should be stationary and maintain proper physical distancing while eating and drinking.
- Face coverings must be worn over the nose and mouth and fit snuggly against the face.
- All facial coverings should be at least 2 ply and neck gaiters are allowed. Open chin triangle bandanas, face coverings with valves or holes of any kind and mesh materials are not appropriate.


TICKETING
- All tickets will be mobile tickets. Tickets can be purchased at www.miamihurricanes.com or by calling 1-800-GOCANES
- Basketball tickets and parking passes for Men’s and Women’s games will be delivered electronically and will need to be scanned on a mobile device at the arena before entering.
- For more information regarding Mobile Ticketing at the Watsco Center click here
- The Watsco Center Box Office will open 1 hour prior to tip-off. Tickets will not be available at the box office. The box office will be available for will call and resolving issues with mobile
ticketing.

PREMIUM SEATING
- Watsco Center Suite Level will be limited to a 50% capacity to ensure physical distancing.
- Each suite will be limited to a maximum of 6 tickets.
PARKING INFORMATION
- Season parking passes are available for $75. All other parking on campus requires registering your vehicle via the PaybyPhone system.
- All vehicles must park head-in only, and have the license plate registered with the university at pay stations located in front of the Watsco Center on Dauer Circle and the parking garages, or though the PayByPhone app or phone number.
- Parking Cost: PayByPhone is $1.50/hourly, plus .27 cents transaction fee. Parking session of 5-hours or more converts to all day parking at $8 plus .27 cents transaction fee. On-foot pay station is $1.50/hourly; no transaction fee.
- Tailgating is strictly prohibited.
SAFETY PROCEDURES
- All guests are asked to do their part by practicing physical distancing, frequent hand washing, use of hand sanitizing stations, wearing face coverings, and keeping a safe distance between their party and other guests while on campus at the University of Miami and the Watsco Center.
- Guests who are not feeling well or have been in close contact with someone suspect to be infected with COVID-19 are asked to stay home and contact your doctor.
- Close contact is defined by the CDC as someone who was within 6 feet of an infected person for at least 15 minutes starting from 2 days before illness onset (or for asymptomatic clients, 2 days prior to positive specimen collection) until the time patient is isolated.
- Event Staff will always be required to wear masks and event staff that will have interactions with guests will also be required to wear face shields. All staff members will be required to pass a daily health and temperature check before arriving at work.
ENHANCED CLEANING MEASURES
The Watsco Center has established and will maintain a cleaning, disinfection and infectious disease prevention program to control and minimize risk associated with infectious agents such as SAR-CoV-2 (responsible for COVID-19 disease) for staff members, customers, the community and environment. Before and after each game all seats will be cleaned and disinfected with EPA-registered disinfectants. High touch points throughout the arena will be cleaned and disinfected throughout the game including door handles, railings, elevator buttons, trash receptacles, toilets, sinks and restrooms stall doors and dividers. Cleaning attendants will be assigned at restrooms to monitor sanitization and cleanliness.

CONESSIONS
Cash will be accepted at Watsco Center. Fans are encouraged to download the Miami Hurricanes | Mobile App. to order food and beverage. Express pick-up locations will be featured throughout all concourses in addition to traditional concession stands.
Guests should be stationary and maintain proper physical distancing in their assigned seats while eating and drinking. Outside food and beverages are prohibited in the Watsco Center. If you have dietary needs, please contact guest services at 305-284-8244 to make arrangements before your arrival.
There will be alcohol available at Watsco Center during Miami Hurricanes games this season. As organizations across South Florida and around the world fight COVID-19, the importance of relying on the experts has become clear. Our community has come too far to ignore the evidence. Alcohol impairs the ability to make rational decisions and has been shown to dampen immunity. We all look forward to the day when we can engage socially at games as we always have, but that day has not yet arrived.